Services

Website Management

In an ever evolving market place, it is as important to have a web presence as a retail presence. 

We are aware of the continuing changes in consumer buying trends and are able to offer our clients a full service package of website management.

Design client specific websites in conjunction with our web design partner's.

These sites can be information only or with full retail functionality.

Once developed, all aspects of the site can be controlled by us or by the Client through the admin login portal. This includes:

• Highlight new products/promotions.
• Add / Delete products.
• Edit product descriptions/pricing.
• Edit page text. *
• Search engine optimisation.
• Google ad words campaign management.
• Mails shots and newsletters from mail manager software.

Once an order is placed on the client's website it is mapped through directly and securely to our order processing and stock control system where it produces a picking/delivery note, the order is then processed and dispatched within 24 hours.

Additional benefits include:

• Full data capture and analysis via Google analytics.
• E-mail tracking facility - e-mail all customers in database; then track when the e-mail was opened, how many times and see which pages were visited using hyperlinks in the mail.
• Full reporting back of all order activity through bespoke reports in Crystal reporting.
• Direct line telephone number for customer support.
• Fully experienced online support customer services staff.
• Cost benefits of outsourced operation.
• Full understanding of retail web operations through ownership of own online retail businesses.

We manage a large number of online businesses with little or no involvement from clients, other than stock buying and costings. In many cases we offer a total management package where we also financially reconcile all monthly transactions giving customer purchase and sales information that might include margins and profitability, trends and emerging markets.